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Privacy Policy

Maldives Beach | Essendi

Privacy Policy

At Essendi Hotels and Resorts, we are committed to delivering exceptional products, services, and experiences. Your privacy is important to us, and this Privacy Policy explains how we collect, use, and protect your personal information when you visit our website or interact with us through other means, such as written or verbal communications or during your stay at our properties.

This policy does not cover personal information processed on behalf of third parties such as airlines, travel agencies, or other service providers.

1. INFORMATION AND CONSENT

By using our website, you consent to the collection and processing of your personal data by Essendi Hotels and Resorts (“Essendi”) and Voyages Maldives Pvt Ltd as joint data controllers. This policy is designed to be clear and easy to understand, allowing you to decide whether to provide your personal data.

2. SCOPE OF THIS POLICY

This policy applies to personal data collected through:

  • Online services: Websites owned or controlled by us, mobile applications, social media pages, email communications, and Wi-Fi services.
  • Offline interactions: Guest stays, events, call center communications, and other interactions.

This policy does not apply to employee or business partner data or anonymized data.

3. HOW WE COLLECT YOUR PERSONAL DATA

We collect data in the following ways:

  • Direct interactions:When you book accommodation, subscribe to newsletters, or use our services (spa, dining, activities, etc.).
  • Automated technologies: Cookies and tracking tools collect device information, IP addresses, browsing activity, and location data.
  • Third parties:Data from business partners, travel agencies, or publicly available sources.
  • Children’s data:We do not knowingly collect data from individuals under 18 without parental consent.

4. PURPOSE OF DATA COLLECTION

We use your personal data to:
• Process bookings and manage reservations
• Send promotional communications (with your consent)
• Facilitate check-in and enhance guest services
• Manage electronic gift cards and loyalty programs
• Display user-generated content (UGC) for promotional purposes

5. TYPES OF PERSONAL DATA COLLECTED

We collect:

  • Contact details: Email, phone, address
  • Demographic data: Age, gender, language preferences
  • Booking details: Stay history, preferences, services used
  • Feedback & correspondence: Survey responses, customer inquiries
  • Website interactions: Browsing behavior, device information

We do not collect sensitive personal data such as race, religion, political opinions, or biometric data.

6. SHARING OF PERSONAL DATA

We may share your data with:

  • Our corporate entities: For operational and service purposes
  • Strategic partners: To enhance guest experiences (e.g., spa, dining)
  • Service providers: For payment processing, marketing, or customer support
  • Legal authorities: To comply with legal requirements

All third parties are required to protect your data and use it only for specified purposes.

7. DATA RETENTION

We retain personal data only as long as necessary for legal and business purposes. Factors influencing retention periods include contractual obligations, legal compliance, and business interests. You may request details of our data retention policy by contacting us.

8. YOUR RIGHTS

You have the right to:

  • Access your personal data
  • Request corrections or deletion
  • Object to processing
  • Restrict processing or withdraw consent

To exercise your rights, contact us at info@essendiresorts.com

9. DIRECT MARKETING

With your consent, we may send promotional emails and offers. You can unsubscribe at any time via the link in our emails or by contacting us.

10. CONTACT US

For any questions or data-related requests, contact us at: Email: info@essendiresorts.com

11. DATA SECURITY

We implement strict security measures to protect personal data against unauthorized access, loss, or misuse. In case of a breach, we will notify affected individuals and relevant authorities as required by law.

12. LIABILITY

You confirm that any third-party data you provide has been shared with their consent. You are responsible for ensuring the accuracy of the information provided.

13. CHANGES TO THIS POLICY

We may update this policy periodically. The latest revision date will be indicated at the top of this page. Continued use of our services after changes indicates acceptance of the updated policy.